The Maison Aroma respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or purchase our products and services.
1. Information We Collect
Contact Information
Name, email address, telephone/mobile number, company name and job title where provided.
Delivery Information
Delivery address, billing address and location information necessary to fulfil an order.
Business Information
For corporate customers, we may collect company details, trade licence information, purchase order information, billing information, project requirements and site information necessary to provide scenting services.
Website Information
We may automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, approximate location and website interaction data. This information may be collected through cookies and similar technologies.
2. How We Use Your Information
- Process orders
- Deliver products
- Respond to enquiries
- Provide quotations
- Provide customer service
- Arrange installations
- Provide maintenance services
- Process payments
- Communicate regarding orders
- Send requested information
- Improve our website and services
- Prevent fraud and misuse
- Meet legal and regulatory requirements
- Send marketing communications where legally permitted and where appropriate consent has been obtained
3. Marketing Communications
If you subscribe to our marketing communications, we may send you new product announcements, promotions, fragrance launches, business updates, special offers and company news. You may unsubscribe from marketing communications at any time by using the unsubscribe option in the communication or contacting us.
4. Sharing Information
We may share necessary information with trusted third parties where required to operate our business, including payment processors, courier and delivery companies, website hosting providers, IT service providers, CRM providers, marketing platforms, professional advisers, and government or regulatory authorities where legally required. We do not sell your personal information as a commercial product.
5. Payment Information
Payments may be processed through third-party payment providers. Where applicable, your card or payment information is processed directly by the relevant payment provider. We do not request or intentionally store your complete card number, CVV or banking credentials through ordinary website forms.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure and destruction. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, legal and regulatory obligations.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion where legally applicable. You may contact us at info@themaisonaroma.com or +971 54 764 1500. We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with the updated date.