Welcome to The Maison Aroma. These Terms & Conditions govern your access to and use of The Maison Aroma website, products, services and online purchasing facilities. By accessing or using our website, submitting an enquiry, placing an order or purchasing any product or service from us, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About The Maison Aroma
The Maison Aroma is a brand operated by Aizal Ameera Trading LLC, a company registered in Dubai, United Arab Emirates.
The Maison Aroma provides fragrance products and scent solutions, including, where applicable:
- Professional scenting systems
- Electric and cold-air diffusers
- Fragrance oils and fragrance solutions
- Home fragrances
- Reed diffusers
- Candles
- Room sprays and room mists
- Car fragrances
- Commercial scenting solutions
- Scent marketing solutions
- Installation and maintenance services
- Scenting solutions for hotels, offices, retail stores, residences and commercial spaces
Product and service availability may vary from time to time.
2. Website Use
You agree to use this website only for lawful purposes.
- Use the website for fraudulent purposes.
- Attempt to gain unauthorised access to our systems.
- Copy, reproduce or distribute our website content without permission.
- Misuse our brand, logo, photographs, product information or intellectual property.
- Introduce malicious software or harmful code.
- Use information obtained from the website for unlawful commercial purposes.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours and other information displayed on the website are accurate. Slight variations may occur due to screen settings, photography and lighting, manufacturing variations, packaging updates, product availability or fragrance characteristics.
4. Prices
All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated. Prices may be changed at any time without prior notice. Where applicable, VAT and other legally applicable charges will be displayed or applied at checkout. For customised commercial scenting projects, installation, maintenance, bulk orders or corporate requirements, pricing may be provided separately through a quotation.
5. Orders
Submitting an order through our website constitutes an offer to purchase. An order is considered accepted only when The Maison Aroma confirms the order. We reserve the right to accept or reject an order, cancel an order where stock is unavailable, correct pricing or product information errors, request additional information where necessary, and cancel transactions suspected of fraud or misuse. If we cancel an order after payment has been received, the applicable refund will be processed according to our Refund & Returns Policy.
6. Payment
Payments may be processed through the payment methods made available on the website. You agree that payment information provided must be accurate, you are authorised to use the payment method, you will not attempt fraudulent transactions, and any payment verification requested by our payment provider must be completed. The Maison Aroma does not intentionally store complete payment-card information unless this is handled by an authorised and compliant payment service provider.
7. Delivery
Delivery arrangements, estimated delivery times and charges will be communicated during checkout or before confirmation of the order. Delivery times are estimates and may be affected by public holidays, weather, courier delays, incorrect customer information, customs procedures, force majeure events, or circumstances outside our reasonable control. Customers are responsible for providing accurate delivery information.
8. Commercial Scenting Services
For commercial clients, scenting projects may involve site surveys, scent recommendations, diffuser installation, fragrance selection, equipment rental or purchase, maintenance, scheduled fragrance replacement, service agreements and AMC arrangements. Specific commercial services will be governed by the relevant quotation, proposal, purchase order, service agreement or contract. Where a separate written agreement exists, its terms will apply to the relevant project.
9. Fragrance and Product Use
Customers must use fragrance products and equipment according to the manufacturer's or The Maison Aroma's instructions. Customers should keep fragrance products away from children and pets, avoid ingestion and contact with eyes, follow product-specific safety instructions, use diffusers only for their intended purpose, and keep fragrance liquids away from heat and ignition sources where applicable. Customers are responsible for reading product labels and instructions before use.
10. Intellectual Property
All website content belonging to The Maison Aroma, including the logo, brand name, text, product descriptions, photographs, graphics, designs, catalogue content, videos, marketing material and website design, is owned by or licensed to The Maison Aroma/Aizal Ameera Trading LLC unless otherwise stated. You may not reproduce, modify, copy, distribute or commercially exploit such material without written permission.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, security, privacy practices or availability of third-party websites. You access third-party websites at your own risk.
12. Website Availability
We aim to keep our website available and operational, but we do not guarantee uninterrupted access. The website may occasionally be unavailable because of maintenance, technical problems, security issues, hosting failures, updates, or circumstances outside our control.
13. Limitation of Liability
To the extent permitted by applicable UAE law, The Maison Aroma shall not be responsible for losses arising from improper use of products, failure to follow product instructions, incorrect information supplied by the customer, unauthorised modifications to equipment, delays caused by third parties, or events beyond our reasonable control. Nothing in these Terms is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded under UAE law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be published on this website with a revised “Last Updated” date.
15. Governing Law
These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Any dispute shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless another dispute-resolution mechanism is required by applicable law.